Limited Lifetime Warranty

WARRANTY OVERVIEW

This warranty policy is applicable to only products purchased after October 1, 2012 from authorized dealers. Italia Faucets, Inc. provides no warranty for any products purchased prior to October 1, 2012 or for products purchased from unauthorized dealers.

Italia Faucets, Inc.'s faucet brands (Italia, Fontaine by Italia, and Brienza by Italia) carry a Limited Lifetime Warranty (1 year mechanical replaceable parts, 5 years finish). Improper care and maintenance voids warranty. Customer must present a dated, valid proof of purchase (payment receipt from an authorized Italia Faucets, Inc. reseller) to receive replacement parts covered by the warranty. In some instances, the manufacturer may require a digital picture and/or the physical product sent for inspection to verify the defect. For faucets that are discontinued and no longer replaceable, a pro-rated credit towards a purchase of another similar Italia Faucets, Inc. branded faucet will be issued. For faucets outside the warranty period, replacement parts may be available for purchase.

WHO IS COVERED BY THE WARRANTY

The warranty extends to the original consumer purchaser only. The warranty is not transferrable.

WHAT IS COVERED BY THE WARRANTY

Italia Faucets, Inc. warrants its product against defects in material and manufacturing workmanship. Italia Faucets, Inc. will replace or repair, in whole or in part, any product that proves defective because of improper workmanship under normal installation, use, service and maintenance. 

LENGTH OF WARRANTY

  • Faucets installed in residential applications: 1 year mechanical replaceable parts, 5 years finish
  • Faucets installed in commercial applications: 1 year mechanical replaceable parts.

 WHAT THE WARRANTY DOES NOT COVER

  1. Conditions, malfunctions, or damage not resulting from defects in material or manufacturing workmanship.
  2. Conditions, malfunctions, or damage resulting from:
  • normal wear and tear
  • improper installation
  • improper maintenance
  • misuse
  • neglect
  • accident
  • alteration
  • the use of abrasive and/or caustic cleaning agents
  • in home conditions such as excessive water pressure or hard water levels
  • Labor expenses for:
    • installation of product
    • de-installation of product for warranty service (including proper packaging and shipping costs)
    • reinstallation of product after warranty service
  • Parts and/or connected materials not manufactured by Italia Faucets, Inc..
  • Italia Faucets, Inc. reserves the exclusive right to determine if customer has voided the warranty by not following proper care or if damage results from any of the conditions stated in paragraph 2 under this section. Italia Faucets obligations under free replacement parts or products extends only to the cost of the part or product and does not cover shipping costs.

    TO OBTAIN WARRANTY PARTS AND SERVICE

    Contact customer service at:

    ITALIA FAUCETS, INC.
    2505 Anthem Village Drive, Suite E-240
    Henderson, NV 89052
    877.482.5422
    customerservice@italiafaucets.com

    When requesting warranty replacement parts, you will need to provide:

    • a dated, valid proof of purchase (payment receipt from an authorized Italia reseller)
    • the specific part number(s) and/or part description to be replaced.

    In some cases,

    a) Italia Faucets, Inc. will require a digital picture of the part or product to verify the defect.
    b) Italia Faucets, Inc. will require delivery of the part or product for inspection of the defect.

    Delivery of warranty replacement parts typically takes up to 10 business days. In some cases, replacement parts may not be readily available and may take up to 4-6 weeks for delivery.

    When requesting warranty service, you will need to provide:

    • an approved Return Merchandise Authorization number (RMA) issued by Customer Service
    • a dated, valid proof of purchase (payment receipt from an authorized Italia Faucets, Inc. reseller)
    • a description of the problem
    • delivery of the product or defective part to:

    ITALIA FAUCETS, INC.
    Attn: Technical Support
    2505 Anthem Village Drive, Suite E-240
    Henderson, NV 89052

    Items must be properly and safely packed in such a manner to prevent damage the part or product during shipment. For your safety, please ship via insured carrier which employs package tracking. After warranty service is completed, any repaired or replacement parts/products will be return shipped via Standard Ground service to the customer free of charge. Upgraded delivery is available for a fee. Italia Faucets, Inc. will not service received items when:

    • The item is inspected and found to be not covered warranty.
    • The item is inspected and found to be damaged during shipment due to lack of proper packaging.
    Return shipment of such products will be at the expense of the customer. For faucets that are discontinued and no longer serviceable and/or

    replaceable, a pro-rated credit towards a purchase of another similar Italia brand faucet will be issued.